Support

The support forms the core of the day-to-day business for smooth system operations. Our ITS hotline is staffed by highly-experienced IT and application specialists.

Hotline: +49 231 55 75 11 22

The ITS as service partner offers you with our highly-experienced support team three major advantages.

  • Competence
    Highly experienced and very competent staff with excellent consultancy skills guarantee swift responses to ensure safe and reliable system operation.
  • Transparency
    All customer enquiries are recorded, stored and administrated in a central database. ITS customers with a maintenance contract can access the online "ITS-CCC" (Customer Care Centre) around the clock to inform themselves about the status and processing of their enquiries.
  • Flexibility
    The ITS can deliver support services by remote assistance or deploy our experienced staff on-site. All customer requirements will be fulfilled.

Our maintenance customers trust a professional IT service provider to achieve reliable systems operation. We deliver an all-round service from conception via implementation to day-to-day support.

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